ISO/IEC 20000-2:2005, Information technology - Service management - Part 2: Code of practice
| Author | : | |
| Rating | : | 4.18 (943 Votes) |
| Asin | : | B000XYT4I2 |
| Format Type | : | paperback |
| Number of Pages | : | 42 Pages |
| Publish Date | : | 2015-08-26 |
| Language | : | English |
DESCRIPTION:
Understanding the terminology is a tangible and significant benefit from ISO/IEC 20000.. Working reactively, they spend too little time planning, training, reviewing, investigating, and working with customers. ISO/IEC 20000-2:2005 represents an industry consensus on guidance to auditors and offers assistance to service providers planning service improvements or to be audited against ISO/IEC 20000-1. It also recognizes that services and service management are essential to helping organizations generate revenue and be cost-effective. The ISO/IEC 20000 series applies to both large and small service providers, and the requirements for best practice service management processes are independent of the service provider's organizational form. These service management processes deliver the best possible service to meet a customer's business needs within agreed resource levels, i.e. The result is a failure to adopt structured, proactive working practices. The variety of terms used for the same process, and between processes and functional groups (and job titles) can make the subject of service management confusing to the new manager. With the increasing dependencies in support services and the d